Payment and Shipping FAQs


What are payment terms?

At, we aim to make your purchasing experience as convenient as possible by supporting the most common payment methods. Customers can pay for their custom LED neon signs using PayPal, Visa, and other popular payment options. This flexibility ensures that you can choose the payment method that works well for you, making the process of ordering your custom neon sign smooth and hassle-free. Our secure payment system is designed to provide peace of mind, ensuring that your transaction is safe and your details are protected.


What are the shipping costs for custom neon signs? offers free shipping for all our style products, making it cost-effective to purchase our pre-designed LED neon signs. For custom neon signs, the shipping cost is determined based on the actual size and specifications of the order. We strive to provide transparent and fair pricing for shipping custom orders, ensuring that you receive the good value for your unique sign. We aim to make the process of acquiring your custom LED neon sign as straightforward and economical as possible, with clear communication on shipping costs tailored to the specifics of your custom order.


What if my custom neon sign is damaged in transit?

We take great care in packaging our neon signs for shipping, but if your custom sign arrives damaged, please reach out to us immediately. We're committed to resolving such issues swiftly. Send us an email with photos of the damage, and we'll guide you through the process of getting your sign repaired or replaced. Your satisfaction is our priority, and we want to ensure your neon sign experience is as brilliant as the sign itself.


What if my custom neon sign is lost or stolen?

Please contact us immediately if your custom neon sign is lost or stolen during delivery. We understand how distressing this situation can be and are here to support you. We will investigate the matter and work closely with the shipping company to locate your package. If it cannot be recovered, we'll talk about the next steps for replacing your sign. Your peace of mind is important to us, and we are committed to ensuring you receive your neon sign safely and securely.


Where do you ship your sign from?

All our neon signs are manufactured with care in China and shipped directly to you from there. We ensure that each sign meets our high-quality standards before it embarks on its journey to your location. Our commitment is to provide you with a seamless and satisfactory experience, from the crafting of your sign to its delivery at your doorstep. Rest assured, we are dedicated to ensuring your neon sign arrives safely and on time.