Shipping Policy

 

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2-3 business days of order confirmation/payment. Orders made on the weekends might experience delays.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be minimal.

 

Shipping Cost & Time

Country

Estimated Shipping Time

Shipping Cost

Courier

USA

2-3 business days

Free Shipping

UPS, FedEx, DHL

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Shipping Location

  • We only offer delivery in the U.S. 

  • O. Box or APO/FPO/DPO and International delivery are not available now.

 

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

 

Delivery Time Exceeded

  • If your order is delayed, please contact us via email info@shineneon.com, and we will check the situation with the transportation company in time. Thanks for your understanding and support.

 

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase within 24 hours.
  • If your payment is finished and the parcel is not shipped out, but over 24 hours, you can cancel your order, but we will only refund 80% of your money.
  • Orders can't be canceled once the parcel is shipped out.

 

About Customs

  • In rare cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariffs.

 

About Sales Tax

  • We do not charge any sales tax on orders.

 

Should you have any questions about the Shipping Policy, please contact us: 

Address: 1800 Panyuan Road, Changxing Town, Chongming District, Shanghai, CN 201913

Tel: +1 831-293-7788

Email: info@shineneon.com

Office Hours: Monday - Friday EST 9:00 am - 5:00 pm